This is a bit off-topic but nevertheless interesting: In the article Why Microsoft is 3X Better than Apple for Customer Support the MVP Program is pointed out as one of the keys to Microsoft’s success:
Microsoft has over 4100 MVP’s that are certified to provide support to its
customers. According to Toby Richards, Microsoft’s General Manager of
Communities and Online Support, these MVP’s are thirty times more active than
the average user. In fact, Microsoft considers them a “tremendous asset that
provide support in multiple languages across 98 countries.”
Have fun!
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